Customer Success Manager

Job Description

The Company:

• VC funded, profitable and on a real growth trajectory!
• Working with some of the most recognised organisations on the planet!
• Their solution supports career growth in under-represented individuals.

The Opportunity:

This scaling and profitable business are looking to add to their Customer Success team as part of their ongoing growth! Joint a fantastic, upbeat team and deliver customer delight at every contact point – this includes face to face engagements!

As a scaling business, no day will be the same and playbooks and processes are still being implemented. This is a chance to come in and help develop a best-in-class CS function.

Supporting c.20 well recognised brands, you will be their strategist and champion, driving to achieve their candidate and employee engagement goals. Retention and account growth and your key objectives, and you’ll work closely with the wider technical and sales function to achieve these!

The Ideal Candidate:

• Previous experience in a customer success role, which included commercial targets.
• Experience of working within a fast-paced, scaling SaaS business.
• A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
• Data savvy and able to tell a story to create value.
• Self-motivated and able to work autonomously.
• The desire to learn and improve. No ego’s here!
• A team player! Support the team, learn from the team, be part of the team!
• Experience of working within a HR-Tech solution and/or with HR decision makers.

The Package:

• A base salary up to £45k plus £10k bonus.
• Private medical and dental insurance.
• Lifestyle discounts subscription.
• Life assurance.
• Annual wellbeing allowance.
• Volunteering days.

And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!